Store Manager – (Full-time) A Store Manager will be the ultimate Pandora fan. They will immerse themselves into the brand, culture and product, and take pride in providing every client with a world-class customer experience. Store Managers have the opportunity to spend quality time on the sales floor, engage with customers, and sell side-by-side with the team.
A Store Manager drives to meet and exceed commercial targets in their store. They have strong business acumen and an understanding of key performance indicators (KPI’s) to strategically coach to behaviors that will impact business. A Store Manager at Pandora is passionate about building high performing teams. They have a talent focused mindset and are passionate about recruitment, retention, training and development of individuals.
PANDORA Store Managers Care about delivering a world class customer experience, Dare to develop talent, Dream about what is possible, and Deliver results!
Responsibilities of a Pandora Store Manager:
- Cultivate a culture in store of genuine love and passion for the brand, encouraging team members to be brand ambassadors
- Build a high-performance selling environment that Dares to exceed shopper expectations and Delivers an exceptional experience at all times.
- Ensure brand philosophy and the SPARK experience are being fostered in all guest interactions
- Meet and exceed commercial targets and KPI expectations
- Lead and inspire a team that is accountable for both individual and overall store performance
- Provide coaching and feedback in the moment to drive KPI goal achievement
- Maintain a leadership presence on the sales floor, participate in team selling to maximize sales opportunities
- Complete Pandora product knowledge training (LINK) to leverage driving sales
- Maintain awareness of current product launches and promotions, support company initiatives
- Cultivate a solid customer/client base through customer engagement and building relationships
- Always maintain a keen awareness of clients to deliver a world class shopping experience and control loss prevention
- Maintain optimal floor coverage and effective scheduling to maximize business
- Build a high performing team by recruiting, retaining, training and developing top talent
- Build a bench of qualified talent to cultivate and support an environment of internal mobility
- Continuously network to create a community of potential talent for regular and seasonal hiring needs
- Identify, document, and resolve performance issues (and/or policy violations) in partnership with the Divisional Sales Manager and Human Resource Generalist
- Utilize divisions of responsibility (talent, brand, operations and fan experience) to ensure timely implementation of visual merchandising directives, operationally sound processes, and continuously grow and develop talent
Qualifications of a Pandora Store Manager
- 3-5 years of leadership experience in a high-performance selling environment, and/or with a comparable brand is preferred.
- Strong verbal and written communication skills
- Ability to communicate effectively with all levels within the organization
- Knowledge of retail math and key performance indicators
- Strong business acumen and analytical thinking
- Ability to recruit, retain and develop a team with succession planning and internal mobility as a focus
- Ability to deal with ambiguity
- Ability to set/ adjust priorities, delegate as needed and manage your time effectively
- Knowledge of Microsoft Office 365 Suite, KWI, POS and an applicant tracking system preferred
- Must be 18 years of age or older
- Must be able to stand for long periods of time (exceeding 30 minutes)
- Must be able to provide proof of identity and eligibility to work (in US postings)
- Must be available to work a flexible work schedule, including nights, weekends and holidays as required