Job Summary
The Hollister associate is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale.
Responsibilities And Duties
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- Customer Experience – Interacts with customers to ensure they have an outstanding experience. Anticipate store needs, reads body language and picks up on cues to help customers. Keeps up-to-date on merchandise choices and uses suggestive selling/outfitting skills to share this knowledge with customers. Delivers an in-store experience focused on the customer, ensuring a fast, easy and exciting shopping experience. Follows all fitting room procedures.
- Store Presentation and Sales Floor – Maintains and updates visual and presentation standards throughout the store by completing and styling all table layers and forms and faceout changes according to USR report, program and visual guidelines. Cleans, organizes and maintains store. Audits for size availability, fills store efficiently and quickly, and ensures assigned zones are standardized and merchandise is steams and stacked neatly for east of shopping. Completes store recovery. Ensures that each fitting room is clean and free from damage.
- Communication – Develops good working relationships with others. Keeps managers informed of customer merchandise and business flow issues. Communicates with others in a timely and appropriate manner. Respects and values diversity of others.
Qualifications And Skills
Part Time – no specialty retail experience required.